MSP IT Helpdesk Technician - Level 1/2

DistantJob; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

DistantJob is seeking a proactive IT Helpdesk Specialist to be the first point of contact for client issues via phone, email, and alerts. You will triage tickets, assess severity, and escalate when needed, keeping clients updated throughout resolution.

Ideal candidates have 6 months to 1.5 years in a helpdesk or IT support role, are native English speakers, and can work Pacific Time. Experience with NinjaOne, Autotask, IT Glue, Windows workgroup/domain, and Office 365 is a plus.

Qualifications

• 6 months to 1.5 years of experience in a helpdesk or IT support role.
• Native English speaker.
• Available to work Monday–Friday, 8 am–5 pm US Pacific Time.
• Hands-on experience with RMM, PSA/ticketing, and documentation platforms (NinjaOne, Autotask, IT Glue).
• Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data.
• Working knowledge of Office 365, Adobe, and common Windows apps.

Responsibilities

• Be the first point of contact for client issues via phone, email, and automated alerts.
• Triage tickets: identify the problem, assess severity, and escalate when needed.
• Keep clients updated throughout the resolution process — no one likes radio silence.

Skills

Helpdesk experience

Communications

English fluency

Ticketing

Tools

NinjaOne

Autotask

IT Glue

Job description

DistantJob is seeking a proactive IT Helpdesk Specialist to be the first point of contact for client issues via phone, email, and alerts. You will triage tickets, assess severity, and escalate when needed, keeping clients updated throughout resolution.

Ideal candidates have 6 months to 1.5 years in a helpdesk or IT support role, are native English speakers, and can work Pacific Time. Experience with NinjaOne, Autotask, IT Glue, Windows workgroup/domain, and Office 365 is a plus.