Remote MSP Account Manager – Contingent Workforce Lead

CAI; Montpelier (VT); Remote; USD 90,000 - 100,000; Full time

Job summary

CAI is seeking an MSP Account Manager to lead end-to-end delivery for the state contingent workforce program, with a focus on timely requisition fulfillment for hourly and project work. This remote, full-time role may require travel to Nashville, TN for client site meetings.

The ideal candidate has 5–8 years of account management in staffing or recruiting within the public sector, and hands-on experience with VMS and various engagement models (T&M, SOW).

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 5–8 years of account management, staffing, or recruiting, with public sector or large-volume accounts experience.
• Knowledge of engagement types including Time & Materials (T&M) and Statement of Work (SOW).
• Broad labor category support (Healthcare/Medical, IT, Professional Services).
• Prior Vendor Management System (VMS) experience.
• Hands-on contingent workforce management experience.
• Proven ability to grow accounts and manage delivery.
• Strong client and partner relationship skills.

Responsibilities

• Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work.
• Cultivate and maintain strong client and supplier relationships, acting as primary contact for program matters.
• Provide ongoing client support, address inquiries, resolve issues, and ensure client satisfaction.
• Monitor KPIs and SLAs, implementing corrective actions as needed.
• Provide VMS training and assistance to client and suppliers.
• Oversee candidate screening, shortlisting, interviews, and onboarding compliance.
• Collaborate with sourcing teams to ensure a robust candidate pipeline for state requirements.
• Prepare and present regular business reviews to clients and partners.

Skills

Account management

Staffing/recruiting

Public sector

VMS experience

Contingent workforce

Relationship management

Business development

SOW & T&M

Education

Bachelor's degree in Business/Marketing or related field

Job description

CAI is seeking an MSP Account Manager to lead end-to-end delivery for the state contingent workforce program, with a focus on timely requisition fulfillment for hourly and project work. This remote, full-time role may require travel to Nashville, TN for client site meetings.

The ideal candidate has 5–8 years of account management in staffing or recruiting within the public sector, and hands-on experience with VMS and various engagement models (T&M, SOW).