Account Manager MSP

Cross Country Healthcare, Inc.; Oklahoma City (OK); On-site; USD 50,000 - 80,000; Full time

Job summary

Cross Country Healthcare, Inc. is seeking an Account Manager to oversee MSP accounts, ensuring maximum productivity and strong client rapport. You will manage daily operations, candidate submissions, and issue resolution, supporting nursing, allied, and related staffing needs across facilities.

You will maintain performance metrics, update position notes, and drive interviews by effectively communicating with facilities and supplier partners while upholding service level agreements.

Qualifications

• Experience managing client accounts and service levels.
• Ability to source and place healthcare staffing as per MSP needs.
• Strong communication and problem-solving with facilities and suppliers.

Responsibilities

• Manage MSP accounts to maximize productivity and performance metrics.
• Discuss orders with client Hiring Managers to ensure accurate intake.
• Maintain templates and notes for client positions.
• Match candidates to open positions based on facility needs.
• Coordinate submissions and updates with supplier partners.
• Ensure timely review of applications and adherence to SLAs.
• Promote Cross Country to facilitate interviews and placements.
• Proactively communicate with facilities about needs and updates.

Skills

Account management

Client relations

MSP experience

Healthcare staffing

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Account Manager is responsible for daily management of maintaining and increasing maximum productivity for all aligned MSP account(s), which includes operations to ensure efficient position management. The Account Manager is responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept, which includes but is not limited to management of positions, candidate submission, confirmation, issue resolution while ensuring that excellent customer service is provided.

The Account Manager will be responsible for daily management of short term and long-term travel assignments for Nursing, Allied and where applicable non-clinical staff.

ESSENTIAL FUNCTIONS

• Effective position management, including the use of client 3rd party systems and CCH technologies. Ensuring that position management practices produce accurate performance metrics data ie: fill rates, time to fill, renewal rates.
• Conduct order management discussions with client Hire Managers to ensure accurate and complete order intake.
• Update and maintain templates for client Positions Notes.
• Understand the needs of the facility and match appropriate candidates to their open positions.
• Distribute open positions to appropriate supplier partners for MSP facilities as needed.
• Review ALL applications thoroughly to assure quality and compliancewith internal or contract standards. Maintain MSP Service Level Agreement standards i.e.: profiles will be reviewed and dropped or submitted within 4 business hours of submission.
• Aggressively "sell" the healthcare professional and Cross Country to facilitate job interviews.
• Proactively and aggressively call facilities to add and update needs and/orupdate information.
• Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1's.
• Document and communicate outcome of submission status and placement or declination of position to all parties.