Account Manager MSP

Cross Country Healthcare, Inc.; Boca Raton (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Cross Country Healthcare, Inc. is seeking an Account Manager to oversee MSP accounts in a fast-paced healthcare staffing environment. You will drive daily management, maximize productivity, and maintain strong client rapport to ensure service quality.

You will handle position management, candidate submissions, and coordination with supplier partners while upholding SLAs and delivering exceptional customer service across Nursing, Allied, and non-clinical staffing as applicable.

Responsibilities

• Effective position management and data-driven performance metrics.
• Manage orders and coordinate with client hiring managers for accurate intake.
• Maintain templates for client positions and notes.
• Match facilities’ needs with qualified candidates for MSP roles.
• Ensure MSP SLA standards for timely review and submission.
• Promote Cross Country capabilities and candidates to facilities for interviews.
• Proactively call facilities to update needs and information.
• Daily follow-up with facilities on submissions, extensions, renewals.
• Document submission outcomes to all parties.

Skills

Account management

Healthcare staffing

Tools

CRM systems

CCH technologies

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Account Manager is responsible for daily management of maintaining and increasing maximum productivity for all aligned MSP account(s), which includes operations to ensure efficient position management. The Account Manager is responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept, which includes but is not limited to management of positions, candidate submission, confirmation, issue resolution while ensuring that excellent customer service is provided.

The Account Manager will be responsible for daily management of short term and long-term travel assignments for Nursing, Allied and where applicable non-clinical staff.

ESSENTIAL FUNCTIONS

• Effective position management, including the use of client 3rd party systems and CCH technologies. Ensuring that position management practices produce accurate performance metrics data ie: fill rates, time to fill, renewal rates.
• Conduct order management discussions with client Hire Managers to ensure accurate and complete order intake.
• Update and maintain templates for client Positions Notes.
• Understand the needs of the facility and match appropriate candidates to their open positions.
• Distribute open positions to appropriate supplier partners for MSP facilities as needed.
• Review ALL applications thoroughly to assure quality and compliancewith internal or contract standards. Maintain MSP Service Level Agreement standards i.e.: profiles will be reviewed and dropped or submitted within 4 business hours of submission.
• Aggressively "sell" the healthcare professional and Cross Country to facilitate job interviews.
• Proactively and aggressively call facilities to add and update needs and/orupdate information.
• Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1's.
• Document and communicate outcome of submission status and placement or declination of position to all parties.