Account Manager MSP

Cross Country Healthcare, Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Cross Country Healthcare, Inc. is seeking an Account Manager to oversee MSP accounts, drive maximum productivity, and build strong client rapport through a self-directed team approach.

This role manages daily nursing, allied, and related staff assignments, coordinates order intake with client Hire Managers, and ensures templates and notes stay current.

You will monitor performance metrics such as fill rates and time-to-fill, and actively promote Cross Country to secure interviews and placements.

Responsibilities

• Oversee MSP accounts and drive maximum productivity with a self-directed team approach.
• Manage daily nursing, allied, and related staff assignments and coordinate order intake with client Hire Managers.
• Maintain templates and client Positions Notes and ensure adherence to internal standards.

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Account Manager is responsible for daily management of maintaining and increasing maximum productivity for all aligned MSP account(s), which includes operations to ensure efficient position management. The Account Manager is responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept, which includes but is not limited to management of positions, candidate submission, confirmation, issue resolution while ensuring that excellent customer service is provided.

The Account Manager will be responsible for daily management of short term and long-term travel assignments for Nursing, Allied and where applicable non-clinical staff.

ESSENTIAL FUNCTIONS

• Effective position management, including the use of client 3rd party systems and CCH technologies. Ensuring that position management practices produce accurate performance metrics data ie: fill rates, time to fill, renewal rates.
• Conduct order management discussions with client Hire Managers to ensure accurate and complete order intake.
• Update and maintain templates for client Positions Notes.
• Understand the needs of the facility and match appropriate candidates to their open positions.
• Distribute open positions to appropriate supplier partners for MSP facilities as needed.
• Review ALL applications thoroughly to assure quality and compliancewith internal or contract standards. Maintain MSP Service Level Agreement standards i.e.: profiles will be reviewed and dropped or submitted within 4 business hours of submission.
• Aggressively "sell" the healthcare professional and Cross Country to facilitate job interviews.
• Proactively and aggressively call facilities to add and update needs and/orupdate information.
• Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1's.
• Document and communicate outcome of submission status and placement or declination of position to all parties.