Remote Customer Experience & Operations Consultant

Sirva; Oakbrook Terrace (IL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work hours

Generous vacation days

Job summary

Sirva is seeking a Customer Experience & Operations Consultant to coordinate customer interactions during their mobility journey. This virtual position involves proactive communication, leveraging technology to enhance the customer experience, and collaborating with internal and external partners.

The ideal candidate has a high school diploma, 1 year in customer experience, and excellent communication skills. The role offers flexibility and a comprehensive benefits package.

Qualifications

• 1 year in a customer experience or business operations role preferred.
• Must be fluent in English; other languages are a plus.

Responsibilities

• Serve as primary point of coordination for customers.
• Manage direct customer interactions and engagement.
• Provide updates to clients on relocation issues.

Skills

Organizational skills

Customer service mindset

Problem-solving skills

Attention to detail

Strong communication skills

Education

High school diploma or equivalent

Job description

Sirva is seeking a Customer Experience & Operations Consultant to coordinate customer interactions during their mobility journey. This virtual position involves proactive communication, leveraging technology to enhance the customer experience, and collaborating with internal and external partners.

The ideal candidate has a high school diploma, 1 year in customer experience, and excellent communication skills. The role offers flexibility and a comprehensive benefits package.