Remote CX & Operations Consultant (Temporary)

SIRVA Inc.; Northern (KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Sirva is seeking a Customer Experience & Operations Consultant for a temporary remote role in the United States. You will coordinate mobility services, engage customers, and act as a trusted advisor across relocation programs, focusing on proactive communication and cross-functional collaboration.

Responsibilities include proactive interactions with customers, using digital tools, and coordinating with supplier partners to deliver services while upholding SLAs.

Qualifications

• High school diploma or equivalent.
• 1 year in a customer experience, business operations role preferred.
• Fluent in English; other languages are highly desired.

Responsibilities

• Coordinate with customers across the mobility journey and act as a trusted advisor.
• Proactively contacting customers at key milestones and promoting program services.
• Utilize digital tools to access policy information and ensure accurate communication.
• Coordinate with supplier partners to deliver authorized relocation services.
• Maintain data integrity and meet customer SLAs.
• Support internal teams and provide timely updates and reports.

Skills

Customer service

Problem solving

Attention to detail

Cross-functional collaboration

Digital literacy

Communication

Empathy

Multitasking

English fluency

Education

High school diploma or equivalent

Job description

Sirva is seeking a Customer Experience & Operations Consultant for a temporary remote role in the United States. You will coordinate mobility services, engage customers, and act as a trusted advisor across relocation programs, focusing on proactive communication and cross-functional collaboration.

Responsibilities include proactive interactions with customers, using digital tools, and coordinating with supplier partners to deliver services while upholding SLAs.