Remote Customer Experience & Operations Consultant

SIRVA Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous company-paid vacation

Workplace flexibility

Job summary

SIRVA Inc. is looking for a Customer Experience & Operations Consultant to be the primary point of contact for customers during their mobility journey. The role is focused on enhancing customer experiences through proactive communication and addressing customer needs efficiently.

The ideal candidate will possess strong organizational skills and a customer service mindset, with responsibilities including direct customer interaction and providing essential training and support.

This position offers workplace flexibility, comprehensive benefits, and opportunities for career growth, all within a collaborative corporate culture.

Qualifications

• Must be fluent in English; other languages are a plus.
• Experience providing organized delivery and problem-solving skills is essential.

Responsibilities

• Engage proactively with customers to enhance their experience.
• Provide support and training to clients regarding relocation services.

Skills

Organizational ability

Problem-solving

Customer service mindset

Technical skills

Attention to detail

Education

High school diploma or equivalent

1 year in a customer experience or business operations role

Job description

SIRVA Inc. is looking for a Customer Experience & Operations Consultant to be the primary point of contact for customers during their mobility journey. The role is focused on enhancing customer experiences through proactive communication and addressing customer needs efficiently.

The ideal candidate will possess strong organizational skills and a customer service mindset, with responsibilities including direct customer interaction and providing essential training and support.

This position offers workplace flexibility, comprehensive benefits, and opportunities for career growth, all within a collaborative corporate culture.