Moving Operations Specialist Temp (Virtual, US)

SIRVA Inc.; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

Job summary

SIRVA Inc. is seeking a Moving Operations Specialist to serve as the moving subject matter expert for Sirva Relocation.

You will act as the primary contact for the agent network and third‑party services, ensuring systems compliance and providing allocation guidance to improve service quality. Responsibilities include handling escalations, performing system audits, managing cost controls, and documenting all interactions to support a seamless relocation experience.

Qualifications

• Associate's degree or business diploma required (or equivalent experience).
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Analytical and problem-solving skills.
• Outstanding communication skills.
• Domestic Household Goods background preferred.
• Self-motivated and proactive.

Responsibilities

• Serve as primary contact for the agent network and 3rd party services.
• Manage escalations and internal/external customer service requests.
• Perform system audits to ensure agent network compliance.
• Manage cost controls and approvals of exceptions and 3rd party costs.
• Act as the main contact for SIRVA Relocation and the agent network before, during, and after relocation
• Collaborate with team to ensure the best experience for customers.
• Work with IT on system enhancements and document interactions with agents and relocations.

Skills

Customer service

Multitasking

Attention to detail

Analytical skills

Communication

Self-motivated

Household goods

Education

Associate's degree or business diploma

Job description

The primary objective of the Moving Operations Specialist is to serve as the Moving subject matter expert for Sirva Relocation. Responsibilities will include acting as the primary point of contact for the agent network and 3rd party services and ensuring systems compliance. The Moving Operations Specialist will provide allocation recommendations to further drive quality and customer satisfaction.

Essential Functions and Responsibilities

100%

Customer Service (both internal and external)

• Manage escalations

• Perform system audits to ensure agent network compliance
• Manage cost controls and approvals of exceptions and 3rd party costs.
• Acts as the main point of contact for SIRVA Relocation and the agent network before, during, and after each relocation
• Work with other members of the team to ensure the best experience for our customers.

• Works with It on system enhancements
• Document all interaction with agents and Relo

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• Associate's degree or business diploma required (or equivalent experience)

Qualifications and Experience Requirements

• Exceptional customer service skills
• Ability to multitask in a fast-paced environment
• Attention to detail
• Analytical and problem-solving skills
• Outstanding communication skills
• Domestic House Hold Goods background preferred
• Self-motivated

Salary and Benefits

• Position Title: Moving Operations Specialist
• Salary Range: $20.00 per hour USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

Vacancy Status: This posting reflects an existing vacancy within our organization.

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