Remote Mortgage Servicing Specialist

Wings Credit Union; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Competitive pay

Job summary

Wings Credit Union is seeking a Mortgage Loan Servicing Representative to assist members with first mortgage loans, ensuring compliance with FNMA, FHA, VA, CFPB regulations and CU policies. Responsibilities include handling inquiries, performing transactions, and documenting activity.

The role requires basic mortgage knowledge, attention to detail, and the ability to work independently in a remote environment. An hourly pay range with a target bonus is offered.

Qualifications

• High School Diploma or equivalent required.
• 6+ months in customer service within financial services or call center.
• Familiarity with mortgage lending concepts and documents preferred.

Responsibilities

• Respond to member requests for first mortgage servicing in person or electronically.
• Process and document mortgage-related inquiries per FNMA, FHA, VA guidelines and CFPB rules.
• Update databases to track and assign requests to appropriate teams.
• Adhere to Bank Secrecy Act policies and procedures.

Skills

Mortgage lending knowledge

MS Word & Excel

Analytical skills

Verbal & written communication

Independent/workload management

Detail oriented

Adaptability

Typing speed 30 wpm

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Wings Credit Union is seeking a Mortgage Loan Servicing Representative to assist members with first mortgage loans, ensuring compliance with FNMA, FHA, VA, CFPB regulations and CU policies. Responsibilities include handling inquiries, performing transactions, and documenting activity.

The role requires basic mortgage knowledge, attention to detail, and the ability to work independently in a remote environment. An hourly pay range with a target bonus is offered.