Loan Servicing Specialist I – Mortgage & Auto Inquiries

STATE DEPARTMENT FEDERAL CREDIT UNION; Alexandria (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Diversity and Inclusion

12 paid holidays a year

Work-from-home options after intro

Generous paid time off

Tuition reimbursement

Commute/Parking incentives

Comprehensive insurance: medical, dent

Vision insurance

Gym reimbursement

Team bonding

Job summary

State Department Federal Credit Union is seeking a Loan Servicing Representative I to assist members with questions and concerns regarding an existing mortgage or consumer loan product.

Essential duties include handling inquiries about payoffs, escrows, and loan documentation, maintaining loan files, processing payments, and researching loan adjustments. Join a team that values service, training, and career growth at SDFCU.

Qualifications

• College degree preferred
• Minimum 3 years of experience in a credit union or banking environment (lending experience preferred)
• Minimum 2 years of experience handling a large volume of telephone calls
• Excellent organizational and time management skills
• Excellent communications skills and attention to details
• Ability to exercise good judgment
• Experience using Microsoft Office to include Outlook, Word and Excel

Responsibilities

• Issue Home Equity & First Trust mortgage payoffs requests to attorneys, title insurance companies and borrowers
• Handle all member inquiries via phone, email and postal mail regarding the basic servicing of a consumer loan, First Trust mortgage or Home Equity loan to include escrows, automatic payment methods, coupons, payoffs and releases
• Assist with maintaining files for consumer loans, First Trust mortgages and Home Equity loans to include filing and scanning loan documents into imaging system
• Process basic aspects of auto loan releases and understand general guidelines for lien perfection
• Maintain knowledge of required documentation for each loan product as they relate to the products offered and administered by SDFCU
• Create and route Synapsis requests for loan adjustments, credit bureau reporting and research requests
• Handle phone payments through Authorize.Net or set-up an EFT record for one-time only and recurring payments
• Process incoming verification of mortgage requests
• General understanding of Moneyline accounts, to include expiration, limits and overdrafts
• Handling of indirect loan packages, including but not limited to, scanning, data validation, quality review, CIP

Skills

Telephone handling

Customer service

Organizational skills

Time management

Attention to detail

Communication skills

MS Office

Education

College degree preferred

Tools

Microsoft Office (Outlook/Word/Excel)

Job description

State Department Federal Credit Union is seeking a Loan Servicing Representative I to assist members with questions and concerns regarding an existing mortgage or consumer loan product.

Essential duties include handling inquiries about payoffs, escrows, and loan documentation, maintaining loan files, processing payments, and researching loan adjustments. Join a team that values service, training, and career growth at SDFCU.