Remote Mortgage Servicing Specialist

Capital Management Services; East Palestine (OH); Remote; USD 42,000 - 60,000; Full time

Job summary

Capital Management Services is seeking a remote Customer Service Representative for mortgage servicing. You will handle inbound/outbound calls, assist homeowners with escrow, taxes, and payment processes, and document interactions using our telephony and internal systems.

The role emphasizes empathy, professionalism, and the ability to resolve issues while maintaining service quality. A minimum of 2 years in call center/customer service is required, with a focus on financial services or mortgage

Qualifications

• High school diploma or equivalent.
• 2+ years in call center or customer service, preferably financial services or mortgage.
• Strong verbal and written communication skills.
• Capable of handling high call volumes with accuracy and professionalism.
• Excellent attention to detail and organizational skills.
• Problem-solving with focus on resolution and customer satisfaction.

Responsibilities

• Handle inbound and outbound calls in a high-volume call center environment.
• Assist homeowners with routine and complex mortgage servicing issues.
• Explain escrow, taxes, and payment processes clearly and supportively.
• Use an advanced telephony system to manage interactions.
• Document all customer communications accurately in internal systems.
• Escalate issues when appropriate and follow through to resolution.
• Meet and exceed individual and team performance metrics.
• Act as a brand ambassador by delivering service aligned with company values.

Skills

Phone empathy

Mortgage servicing knowledge

Analytical skills

Team player

Decision making

Education

High school diploma or equivalent

Job description

Capital Management Services is seeking a remote Customer Service Representative for mortgage servicing. You will handle inbound/outbound calls, assist homeowners with escrow, taxes, and payment processes, and document interactions using our telephony and internal systems.

The role emphasizes empathy, professionalism, and the ability to resolve issues while maintaining service quality. A minimum of 2 years in call center/customer service is required, with a focus on financial services or mortgage