Remote Mortgage Servicing | Customer Care Specialist

Capital Management Services, LP; East Palestine (OH); Remote; USD 38,000 - 56,000; Full time

Job summary

Capital Management Services, LP is seeking a Customer Service Representative - Mortgage Servicing to handle high-volume calls from homeowners, resolving inquiries with empathy and accuracy.

You will document interactions, explain escrow, taxes, and payment applications, and collaborate with the team to meet service KPIs.

This remote, full-time role offers growth, a supportive culture, and competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of call center or customer service experience.
• Strong verbal and written communication skills.
• Knowledge of mortgage servicing processes is a plus.

Responsibilities

• Handle inbound and outbound calls in a high-volume environment.
• Assist homeowners with mortgage servicing inquiries and issues.
• Explain escrow, taxes, and payment applications clearly.
• Document communications in internal systems and escalate when needed.
• Meet performance metrics and deliver brand-aligned service.

Skills

Empathy & communication

Call center experience

Analytical problem-solving

Teamwork

Education

High school diploma or equivalent

Job description

Capital Management Services, LP is seeking a Customer Service Representative - Mortgage Servicing to handle high-volume calls from homeowners, resolving inquiries with empathy and accuracy.

You will document interactions, explain escrow, taxes, and payment applications, and collaborate with the team to meet service KPIs.

This remote, full-time role offers growth, a supportive culture, and competitive benefits.