Remote Mortgage Sales Manager II

Fifth Third Bank; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Fifth Third Bank is seeking an Area Sales Manager II for the Houston market to lead residential mortgage loan origination teams. You will recruit, coach, and empower Mortgage Loan Officers, build referral networks, and drive production through strategic plans and KPIs.

You will collaborate with fulfillment and compliance teams to ensure quality, manage risk, and deliver exceptional customer service while achieving sales targets and developing talent within the region.

Qualifications

• Experience in residential mortgage sales is required.
• Strong leadership and coaching skills are essential.
• Knowledge of mortgage processing and mortgage regulations.
• Ability to analyze policies and manage risk.
• Proficiency with MS Office and mortgage systems.

Responsibilities

• Develop and foster referral source relationships (realtors, builders, professional and personal contacts, etc.).
• Recruit, hire and onboard new loan officers
• Develop a sales culture and sales focused environment within team.
• Develop and foster relationships with Financial Center personnel to build business and referrals.
• Manage personal and team production via local and Bancorp reporting and KPIs.
• Coaches direct reports to achieve production goals. Actively manages under-performers via performance improvement plans to meet established performance levels.
• Facilitate the development of business plans with MLOs and manage/coach to those plans.
• Hold regular periodic business plan reviews with sales team.
• Build strategic and tactical plans for driving volume growth in assigned area.
• Participate in sales calls with MLOs.
• Assist departmental management in identifying possible improvements in systems and procedures.
• Demonstrate and coach to the bank’s promise to serve to ensure that MLOs provide a high level of customer service to external customers based on Bancorp customer satisfaction data.
• Monitor all operational, risk and compliance related issues and take appropriate action when standards are not met.
• Monitor quality levels of loan originators to insure adherence to standards.
• Serve as an intermediary for loan issues with processing manager and underwriting manager.
• Perform Human Resource tasks for the team, such as exception time reporting, performance reviews, coaching, performance management, commission administration and identifying training issues.

Job description

Fifth Third Bank is seeking an Area Sales Manager II for the Houston market to lead residential mortgage loan origination teams. You will recruit, coach, and empower Mortgage Loan Officers, build referral networks, and drive production through strategic plans and KPIs.

You will collaborate with fulfillment and compliance teams to ensure quality, manage risk, and deliver exceptional customer service while achieving sales targets and developing talent within the region.