Remote Mortgage Operations Specialist

TEKsystems; Raleigh (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Doctor

401(k) Retirement Plan - Pre-tax & R o

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking an Entry Level Junior Financial Operations Specialist for a remote contract role based out of Raleigh, NC. You will support day-to-day mortgage insurance portfolio maintenance, processing premium payments, researching billing discrepancies, and servicing customer accounts.

You will collaborate with lender customers and internal teams, ensuring accuracy and timely resolution in a fast-paced, detail-oriented environment.

Qualifications

• 10,000 keystrokes per hour or 45 WPM
• Must have strong skill set in the basic functions within Microsoft Excel, Word and Access
• Must be flexible and demonstrate the ability to adapt to new reassignments as directed
• Ability to approach service and resolution through the eyes of the customer while finding the appropriate balance between customer and business needs
• Ability to function effectively as part of a team, motivating and assisting others as needed
• Be able to work in a fast paced and diverse work environment
• Ability to remain flexible in a changing environment
• Ability to provide insight to the team in improving processes and increase effectiveness
• Strong problem-solving skills
• Strong written and verbal communication skills
• Excellent time management and organization skills
• Strong collaboration skills
• Ability to influence others
• Demonstrated excellence in customer service
• Strong operational mindset with effective critical thinking skills
• Ability to work with little or no supervision

Responsibilities

• Research, validate and process requested adjustments to payments applied abiding by the policies and procedures set by management.
• Process cash receipts to outstanding invoices through matching of receipts to payment files
• Proactively route other certificate maintenance transactional documentation to appropriate area within Lender Servicing
• Manually data enter accurately premium received from non-electronic customers or exception payments at a certificate level prior to month-end or the customer's next billing cycle
• Utilize automated system procedures to upload payment data files and resolve any processing issues with file upload failures
• Monitor and reduce the number of suspense items by actively engaging internal and external customers in resolution and prevent reoccurrence.
• Manage email correspondence and answer incoming calls via cash application phone system.
• Manage servicer transfers manually and/or uploading to loan transfer application

Skills

typing

Microsoft Excel

Microsoft Word

Microsoft Access

ServiceNow

Project Management

Customer Service

Data Analysis

Financial

Finance

Job description

TEKsystems is seeking an Entry Level Junior Financial Operations Specialist for a remote contract role based out of Raleigh, NC. You will support day-to-day mortgage insurance portfolio maintenance, processing premium payments, researching billing discrepancies, and servicing customer accounts.

You will collaborate with lender customers and internal teams, ensuring accuracy and timely resolution in a fast-paced, detail-oriented environment.