Mortgage Operations Specialist

Primary Residential Mortgage; Salt Lake City (UT); On-site; USD 38,000 - 54,000; Full time

Job summary

Primary Residential Mortgage in Salt Lake City is seeking an organized, detail-oriented operations professional to support mortgage processes and cross‑functional teams.

You will assist with workflow management, loan file movement, document review, and timely communications across departments, while learning mortgage terminology and systems to uphold service levels and departmental productivity.

This role emphasizes reliability, initiative, and collaboration within a fast-paced office environment.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with attention to detail.
• Self-motivated and able to work independently.
• Eagerness to learn and grow within the mortgage industry.
• Adaptability in a fast-paced environment.
• Team-oriented with a positive attitude.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Assist internal teams with workflow management, loan file movement, document review, and operational support tasks
• Maintain accuracy and attention to detail while managing multiple priorities and deadlines
• Communicate effectively and professionally with team members and internal departments
• Respond to requests, emails, and operational tasks in a timely manner
• Take initiative to learn systems, processes, and mortgage terminology
• Adapt to changing business needs and support teams where needed
• Ask questions, seek guidance, and actively participate in training and development opportunities
• Work independently while maintaining collaboration with leadership and peers
• Maintain organization and efficiency in a high-volume environment
• Support operational goals, service level expectations, and departmental productivity standards
• Demonstrate professionalism, accountability, and a strong work ethic daily

Skills

Communication

Multi-tasking

Organization

Independent work

Learning mindset

Adaptability

Positive attitude

Problem-solving

Questioning

Microsoft Office

Tools

Microsoft Office

Job description

Primary Residential Mortgage in Salt Lake City is seeking an organized, detail-oriented operations professional to support mortgage processes and cross‑functional teams.

You will assist with workflow management, loan file movement, document review, and timely communications across departments, while learning mortgage terminology and systems to uphold service levels and departmental productivity.

This role emphasizes reliability, initiative, and collaboration within a fast-paced office environment.