Remote Mobile Home Loan Counselor - Delinquency Resolution

Cascade Financial Services; Chandler (AZ); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K match

PTO

Sick time

10 paid holidays

Remote work opportunities

Job summary

Cascade Financial Services is seeking a Loan Counselor to manage a mobile home mortgage portfolio through delinquency to resolution. You will perform borrower outreach, analyze financials, and counsel options to prevent loss and drive reinstatement.

Join a team focused on service, integrity, and teamwork, with a culture that emphasizes professional growth and compliance with FDCPA, CFPB, RESPA, and investor guidelines. Remote work opportunities are available in Chandler, AZ.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.
• Strong negotiation, communication, and customer service skills.

Responsibilities

• Manage a portfolio of mobile home mortgage loans across delinquency stages.
• Perform outbound and inbound borrower contact to resolve delinquent accounts.
• Analyze borrower financial situations and provide counseling on available options.
• Negotiate repayment plans and resolve delinquencies through full reinstatement.
• Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications.
• Initiate and track loss mitigation workflows in compliance with investor guidelines.
• Maintain accurate and detailed servicing notes in the loan servicing system.
• Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements.
• Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.

Skills

Mortgage collections

Negotiation

Communication

Customer service

Empathy

Microsoft Office

Education

High school diploma or equivalent

College coursework preferred

Tools

Mortgage servicing systems

Job description

Cascade Financial Services is seeking a Loan Counselor to manage a mobile home mortgage portfolio through delinquency to resolution. You will perform borrower outreach, analyze financials, and counsel options to prevent loss and drive reinstatement.

Join a team focused on service, integrity, and teamwork, with a culture that emphasizes professional growth and compliance with FDCPA, CFPB, RESPA, and investor guidelines. Remote work opportunities are available in Chandler, AZ.