Remote Mortgage Counselor - Delinquency & Loss Mitigation

Cascade Financial Services; Yuma (AZ); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K match

PTO

Sick time

10 paid holidays

Remote work opportunities

Job summary

Cascade Financial Services is seeking a Loan Counselor to manage mobile home mortgage accounts from delinquency through resolution. This role emphasizes borrower outreach, payment collection, counseling, and coordinated loss mitigation strategies.

You will work with internal teams across Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure to help families pursue attainable home ownership while meeting performance goals.

Qualifications

• High school diploma or equivalent.
• 1–3 years mortgage collections or servicing experience, including mobile homes preferred.
• Strong negotiation, communication, and customer service skills.

Responsibilities

• Manage mobile home mortgage accounts from early-stage delinquency through resolution (cradle to grave).
• Perform outbound and inbound borrower contact to resolve delinquent accounts.
• Analyze borrower financial situations and provide counseling on available options.
• Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.
• Meet or exceed individual and team performance metrics.

Skills

Negotiation

Communication

Customer service

Education

High school diploma

Tools

Mortgage servicing systems

Microsoft Office

Job description

Cascade Financial Services is seeking a Loan Counselor to manage mobile home mortgage accounts from delinquency through resolution. This role emphasizes borrower outreach, payment collection, counseling, and coordinated loss mitigation strategies.

You will work with internal teams across Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure to help families pursue attainable home ownership while meeting performance goals.