Loan Counselor/Late Stage Collections

Cascade Financial Services; Yuma (AZ); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Top hourly pay

Bonus up to $1000/mo

401K match

PTO

Sick time

Holidays (10)

Job summary

Cascade Financial Services is seeking a Loan Counselor to manage mobile home mortgage accounts from delinquency to resolution. You will perform outbound and inbound borrower contact to resolve delinquencies and analyze financial situations to counsel on options.

Collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams, aiming to meet or exceed performance metrics while providing empathetic, professional service.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.
• Strong negotiation, communication, and customer service skills.
• Ability to handle sensitive financial conversations with empathy and professionalism.
• Proficient with mortgage servicing systems and Microsoft Office.

Responsibilities

• The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution (cradle to grave).
• Perform outbound and inbound borrower contact to resolve delinquent accounts.
• Analyze borrower financial situations and provide counseling on available options.
• Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.
• Meet or exceed individual and team performance metrics.

Skills

Negotiation

Communication

Customer service

Empathy

Education

High school diploma or equivalent

Tools

Mortgage servicing systems

Microsoft Office

Job description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Top hourly pay! Starting at $22/Hour+ and up to $1000/month in bonus!

Full desktop equipment provided!

Remote, Chandler, AZ

Remote, Rapid City, SD

Remote, Knoxville, TN

The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution (“cradle to grave”). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable. Manage a portfolio of mobile home mortgage loans across all stages of delinquency

Perform outbound and inbound borrower contact to resolve delinquent accounts

Analyze borrower financial situations and provide counseling on available options

Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed

Meet or exceed individual and team performance metrics

High school diploma or equivalent required; 1–3 years of mortgage collections or servicing experience, including mobile homes preferred

• Strong negotiation, communication, and customer service skills
• Ability to handle sensitive financial conversations with empathy and professionalism
• Proficient with mortgage servicing systems and Microsoft Office

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

We are focused and dedicated to developing and providing a platform for growth. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.