Tele Counselor - Work from Home

Cascade Financial Services; Phoenix (AZ); Remote; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Remote work opportunities

Full desktop equipment provided

401K match

PTO

Sick Time

10 Paid Holidays

Zusammenfassung

You will handle a portfolio across delinquency stages, collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams, and work to meet or exceed performance targets through empathetic and solutions-focused conversations.

Qualifikationen

• High school diploma or equivalent required.
• 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.

Aufgaben

• Manage a portfolio of mobile home mortgage loans across all stages of delinquency.
• Perform outbound and inbound borrower contact to resolve delinquent accounts.
• Analyze borrower financial situations and provide counseling on available options.
• Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.
• Meet or exceed individual and team performance metrics.

Kenntnisse

Negotiation

Communication

Customer service

Ausbildung

High school diploma or equivalent

Tools

Mortgage servicing systems

Microsoft Office

Jobbeschreibung

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Top hourly pay! Starting at $22/Hour+ and up to $1000/month in bonus!

Full desktop equipment provided!

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The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution ("cradle to grave"). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable.

Manage a portfolio of mobile home mortgage loans across all stages of delinquency

Perform outbound and inbound borrower contact to resolve delinquent accounts

Analyze borrower financial situations and provide counseling on available options

Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed

Meet or exceed individual and team performance metrics

• Strong negotiation, communication, and customer service skills
• Ability to handle sensitive financial conversations with empathy and professionalism
• Proficient with mortgage servicing systems and Microsoft Office

High school diploma or equivalent required; 1-3 years of mortgage collections or servicing experience, including mobile homes preferred

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

We are focused and dedicated to developing and providing a platform for growth. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.