Remote Loan Counselor: Delinquency & Recovery (Mobile Home)

Cascade Financial Services; Yuma (AZ); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Top hourly pay

Bonus up to $1000/mo

401K match

PTO

Sick time

Holidays (10)

Job summary

Cascade Financial Services is seeking a Loan Counselor to manage mobile home mortgage accounts from delinquency to resolution. You will perform outbound and inbound borrower contact to resolve delinquencies and analyze financial situations to counsel on options.

Collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams, aiming to meet or exceed performance metrics while providing empathetic, professional service.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.
• Strong negotiation, communication, and customer service skills.
• Ability to handle sensitive financial conversations with empathy and professionalism.
• Proficient with mortgage servicing systems and Microsoft Office.

Responsibilities

• The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution (cradle to grave).
• Perform outbound and inbound borrower contact to resolve delinquent accounts.
• Analyze borrower financial situations and provide counseling on available options.
• Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.
• Meet or exceed individual and team performance metrics.

Skills

Negotiation

Communication

Customer service

Empathy

Education

High school diploma or equivalent

Tools

Mortgage servicing systems

Microsoft Office

Job description

Cascade Financial Services is seeking a Loan Counselor to manage mobile home mortgage accounts from delinquency to resolution. You will perform outbound and inbound borrower contact to resolve delinquencies and analyze financial situations to counsel on options.

Collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams, aiming to meet or exceed performance metrics while providing empathetic, professional service.