Remote Mortgage Loan Counselor

Cascade Financial Services; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work opportunities

Full desktop equipment provided

401K match

PTO

Sick Time

10 Paid Holidays

Job summary

You will handle a portfolio across delinquency stages, collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams, and work to meet or exceed performance targets through empathetic and solutions-focused conversations.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of mortgage collections or servicing experience, including mobile homes preferred.

Responsibilities

• Manage a portfolio of mobile home mortgage loans across all stages of delinquency.
• Perform outbound and inbound borrower contact to resolve delinquent accounts.
• Analyze borrower financial situations and provide counseling on available options.
• Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed.
• Meet or exceed individual and team performance metrics.

Skills

Negotiation

Communication

Customer service

Education

High school diploma or equivalent

Tools

Mortgage servicing systems

Microsoft Office

Job description

You will handle a portfolio across delinquency stages, collaborate with Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure teams, and work to meet or exceed performance targets through empathetic and solutions-focused conversations.