Remote Mid-Market SaaS Account Manager

Samsara Inc.; United States; Remote; USD 51,000 - 77,000; Full time

Benefits offered by this job

Flexible remote work

Professional development stipend

Parental leave and health benefits

Job summary

Samsara Inc. is seeking a Mid-Market Account Manager to act as a trusted advisor and long-term partner for customers, guiding them from adoption to renewal. You will leverage deep knowledge of the Samsara platform to tailor solutions for fleet and operations challenges.

You will own renewals end-to-end, drive adoption, and lead ROI discussions to secure favorable terms. This role calls for collaboration across Sales, Support, Deal Desk, Operations and Product, with a remote-first model for

Qualifications

• 2 to 5+ years in a customer-facing role such as renewals, account management, or sales, ideally in SaaS, technology or logistics supporting or working with technical products.
• A track record of consistent quota over-achievement.
• Solutions-oriented with strong problem-solving skills.
• Proven ability to build trust and communicate effectively with executives, sales, product, support, and users.
• Strong presentation, communication, and organizational skills.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.

Responsibilities

• Own your book of Mid-Market customers from adoption through Renewal and proactively manage renewal risk.
• Drive adoption and measurable value by leading strategic customer engagements and value check-ins.
• Lead ROI and value conversations into renewal and negotiate favorable terms to win for customer and Samsara.
• Collaborate cross-functionally with Sales, Support, Deal Desk, Operations and Product to optimize customer experience and outcomes.
• Build trusted relationships with operational and executive stakeholders and become their long-term partner at Samsara.

Tools

Salesforce

Gainsight

Gong

Job description

Samsara Inc. is seeking a Mid-Market Account Manager to act as a trusted advisor and long-term partner for customers, guiding them from adoption to renewal. You will leverage deep knowledge of the Samsara platform to tailor solutions for fleet and operations challenges.

You will own renewals end-to-end, drive adoption, and lead ROI discussions to secure favorable terms. This role calls for collaboration across Sales, Support, Deal Desk, Operations and Product, with a remote-first model for