Remote Mid‑Market Customer Success Manager — EHR/RCM

EverCommerce; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with up to a 4% match

Flexible time-off

Employee Stock Purchase Program

Job summary

EverCommerce is seeking a detail-oriented Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform. This position requires up to 7 years of experience, specifically in customer success or account management within healthcare settings. Responsibilities include managing customer portfolios, driving adoption of our platform, and overseeing escalations. The salary range is $70,000 to $80,000, depending on experience and location. This role offers flexibility in work arrangements, including remote options.

Qualifications

• 4–7 years in Customer Success, Account Management, or Healthcare Consulting.
• Direct experience supporting or delivering an EHR platform.
• Strong understanding of EHR, RCM, and healthcare payments workflows.

Responsibilities

• Own a portfolio of mid-market healthcare customers, ensuring retention and expansion.
• Lead consultative discussions to assess needs and recommend best practices.
• Manage customer escalations end-to-end while coordinating with various teams.

Skills

Customer Success

EHR platform

Escalation management

Communication

Tools

Salesforce

Job description

EverCommerce is seeking a detail-oriented Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform. This position requires up to 7 years of experience, specifically in customer success or account management within healthcare settings. Responsibilities include managing customer portfolios, driving adoption of our platform, and overseeing escalations. The salary range is $70,000 to $80,000, depending on experience and location. This role offers flexibility in work arrangements, including remote options.