Healthcare SaaS Customer Success Manager (Remote)

EverCommerce; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Wellness stipend

401k match

Flexible time-off

Employee stock purchase program

Job summary

EverCommerce, a leading service commerce platform, seeks a Customer Success Manager in the United States. This role focuses on service delivery, program management, and healthcare-related engagement to ensure adoption, loyalty, and revenue growth across the EverHealth portfolio.

You will build trusted relationships with healthcare customers, drive product adoption, and share best practices to improve customer outcomes while collaborating across distributed teams and time zones.

Qualifications

• Bachelor’s degree preferred.
• 2-4 years of service/relationship management experience.
• Prior SaaS account management experience desirable, healthcare industry a plus.
• Experience handling multiple tasks concurrently.
• Willingness to take initiative and solve problems.
• Disposition to share best practices with the team.

Responsibilities

• Be a great facilitator and problem-solver, building relationships internally and externally to enable customer growth, satisfaction, and product loyalty.
• Develop relationships with key stakeholders to ensure the best possible customer experience.
• Monitor customer usage of products and services, driving adoption and identifying upsell/cross-sell opportunities to grow recurring revenue.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the EverHealth platforms, maintaining a deep understanding of our technology and products.
• Understand customer needs and share best workflows to close gaps and improve success metrics.

Skills

Relationship mgmt

Account mgmt

SaaS experience

Healthcare exp

Problem solving

Initiative

Process improvement

Time management

Education

Bachelor’s Degree

Job description

EverCommerce, a leading service commerce platform, seeks a Customer Success Manager in the United States. This role focuses on service delivery, program management, and healthcare-related engagement to ensure adoption, loyalty, and revenue growth across the EverHealth portfolio.

You will build trusted relationships with healthcare customers, drive product adoption, and share best practices to improve customer outcomes while collaborating across distributed teams and time zones.