Senior Enterprise CSM — Behavioral Health (Remote)

Ehr Your Way; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully remote work

Direct impact on customer relationships

Opportunity to lead a US-based customer success team

Job summary

Ehr Your Way is seeking a Senior Customer Success Manager to manage complex enterprise customer relationships throughout the United States. This role requires at least 5 years in customer success within the behavioral health EHR domain and a deep understanding of workflows and compliance. You will develop trusted relationships with C-suite executives, optimize EHR configurations, and enhance customer engagements. The position offers remote work flexibility and an opportunity to shape a dynamic customer success team.

Qualifications

• 5+ years of experience in customer success or strategic account management in behavioral health EHR.
• Deep knowledge of clinical documentation, treatment planning, billing, and compliance.
• Proven record of managing complex enterprise customer relationships.

Responsibilities

• Own a portfolio of 5–10 large live enterprise customer relationships.
• Build trusted relationships with executive sponsors.
• Conduct ongoing assessments to optimize customer workflows.

Skills

Customer success management

Behavioral health technology

Executive presence

Strong communication skills

EHR configuration

Job description

Ehr Your Way is seeking a Senior Customer Success Manager to manage complex enterprise customer relationships throughout the United States. This role requires at least 5 years in customer success within the behavioral health EHR domain and a deep understanding of workflows and compliance. You will develop trusted relationships with C-suite executives, optimize EHR configurations, and enhance customer engagements. The position offers remote work flexibility and an opportunity to shape a dynamic customer success team.