EverHealth - Mid-Market Customer Success Manager (Remote, US)

EverCommerce; Denver (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with up to a 4% match

Flexible time-off

Employee Stock Purchase Program

Job summary

EverCommerce is seeking a detail-oriented Mid-Market Customer Success Manager to support healthcare organizations using our EHR platform. This position requires up to 7 years of experience, specifically in customer success or account management within healthcare settings. Responsibilities include managing customer portfolios, driving adoption of our platform, and overseeing escalations. The salary range is $70,000 to $80,000, depending on experience and location. This role offers flexibility in work arrangements, including remote options.

Qualifications

• 4–7 years in Customer Success, Account Management, or Healthcare Consulting.
• Direct experience supporting or delivering an EHR platform.
• Strong understanding of EHR, RCM, and healthcare payments workflows.

Responsibilities

• Own a portfolio of mid-market healthcare customers, ensuring retention and expansion.
• Lead consultative discussions to assess needs and recommend best practices.
• Manage customer escalations end-to-end while coordinating with various teams.

Skills

Customer Success

EHR platform

Escalation management

Communication

Tools

Salesforce

Job description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership.

This role requires a CSM who is technically fluent in EHR workflows, comfortable leading consultative discussions, and confident owning complex escalations while partnering cross-functionally in an evolving organization.

We’re building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

Responsibilities

• Own a portfolio of mid‑market healthcare customers, accountable for retention, expansion, and customer health
• Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
• Lead consultative, workflow‑driven conversations to assess needs, identify gaps, and recommend best practices
• Drive adoption and optimization tied to measurable business and financial outcomes
• Own customer escalations end‑to‑end, serving as the single‑threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
• Proactively identify risk and implement mitigation plans
• Lead Business Reviews focused on usage, workflow efficiency, and financial performance
• Identify and manage renewal and expansion opportunities
• Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Skills and Experience Needed for Success in This Role

• 4–7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
• Direct experience supporting or delivering an EHR platform
• Strong understanding of EHR, RCM, and healthcare payments workflows
• Proven expertise in escalation management, including executive‑level situations
• Strong cross‑functional partnership skills and ability to influence without authority
• Technical aptitude and comfort getting deep into workflows and data
• Excellent communication and stakeholder management skills

Preferred

• Background in healthcare billing, claims, or practice operations
• Experience supporting mid‑market healthcare organizations
• Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
• Salesforce and Customer Success tooling experience

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in‑office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in‑office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time‑off
• Employee Stock Purchase Program

Compensation

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $70,000 to $80,000 USD most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!