Healthcare SaaS Success Manager - Remote Growth & Adoption

EverCommerce Solutions Inc.; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Flexibility to work in-office, remote,

Health and wellness benefits with a St

401k with company match

Flexible and generous time-off

Employee Stock Purchase Program

Job summary

EverCommerce is seeking a Customer Success Manager to leverage a strong service delivery and program management background, focusing on healthcare-related service delivery to ensure on-time delivery with strong adoption and engagement.

The role supports growth in EverHealth platforms and involves building relationships, managing multiple tasks, and driving customer satisfaction across a portfolio. The position can be remote within the United States.

Qualifications

• Bachelor’s Degree preferred.
• 2-4 years relevant service/relationship management experience.
• Prior SaaS account management experience highly desired, healthcare industry experience is a plus.
• Experience handling multiple tasks required.
• An orientation toward constantly improving processes and management best practices.

Responsibilities

• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
• Monitor customer’s usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross-sell opportunities.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the EverHealth Platforms maintaining a deep understanding of our technology and products.

Skills

Relationship management

SaaS

Education

Bachelor’s Degree

Job description

EverCommerce is seeking a Customer Success Manager to leverage a strong service delivery and program management background, focusing on healthcare-related service delivery to ensure on-time delivery with strong adoption and engagement.

The role supports growth in EverHealth platforms and involves building relationships, managing multiple tasks, and driving customer satisfaction across a portfolio. The position can be remote within the United States.