Remote Microsoft 365 Engineer — Cloud & Security

American Red Cross; Mississippi; Remote; USD 81,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401K with up to 6% match

PTO 15+ days/year

Holidays 11 paid

Job summary

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator to join our team in a fully remote role and East Coast hours. You will support Outlook, SharePoint Online, OneDrive, Teams, and related services while delivering timely end-user support and efficient administration.

Ideal candidates have strong analytical skills, experience with PowerShell and cloud technologies, and the ability to collaborate with diverse IT teams to maintain secure, reliable Microsoft 365

Qualifications

• Bachelor's degree required or equivalent combination of education and related experience.
• Minimum 4 years of related experience or equivalent combination of education and related experience.
• Effective verbal and written communication skills; ability to prioritize and work in a team.

Responsibilities

• Administer, maintain, and support Microsoft 365 services (Outlook, Exchange Online, SharePoint Online, OneDrive, Teams).
• Troubleshoot and resolve end-user issues while meeting SLAs.
• Manage incidents, service requests, and problem records per Change Management processes.
• Participate in an on‑call rotation for after-hours support.
• Develop and maintain PowerShell scripts to automate Microsoft 365 administration and reporting.
• Utilize Microsoft Graph to automate processes and integrate services.
• Monitor service health, security alerts, and usage trends; generate operational reports.
• Document architecture, procedures, and training materials.
• Educate users on Microsoft 365 tools and best practices.

Skills

Effective written communication

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

PowerShell

Python

Bash

Microsoft 365

Microsoft Graph

ITIL

ServiceNow

Jira Service Management

Job description

The American Red Cross is seeking a detail-oriented Microsoft 365 Administrator to join our team in a fully remote role and East Coast hours. You will support Outlook, SharePoint Online, OneDrive, Teams, and related services while delivering timely end-user support and efficient administration.

Ideal candidates have strong analytical skills, experience with PowerShell and cloud technologies, and the ability to collaborate with diverse IT teams to maintain secure, reliable Microsoft 365