Merchant Growth Manager

DoorDash High Volume; Atlanta (GA); Hybrid; USD 56,000 - 80,000; Full time

Benefits offered by this job

401(k) with match

Paid parental leave

Health, dental, and vision benefits

Paid time off

Job summary

DoorDash is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You will manage ~75 merchants, build long‑term relationships, and guide owners on visibility, listings, promotions, and product adoption.

You’ll meet weekly and quarterly KPIs, deliver QBRs, reduce churn, and collaborate with internal teams to pitch the right products. The role blends sales, account management, and portfolio strategy with flexible remote and in‑office time and travel as needed.

Qualifications

• 2+ years of experience in client-facing sales roles.
• 2+ years of outbound sales experience.
• 2+ years in business operations or related setting.
• Experience owning a book of accounts and driving retention/growth.
• Experience using Salesforce or similar CRM tools.
• Proficiency with Google Sheets or Microsoft Excel.
• Empathy and ability to adapt to customer goals.
• Strong AI fluency or eagerness to build it.

Responsibilities

• Make high-volume outbound calls to ~75 merchants.
• Establish goals and KPIs; review performance regularly.
• Advise on pricing, promotions, and product adoption to hit revenue targets.
• Communicate with merchants via phone and email to monitor progress.
• Deliver quarterly business reviews highlighting revenue opportunities.
• Reduce churn and support store expansions.
• Collaborate with internal growth teams to pitch products.
• Persist through slower periods with new approaches.
• Travel as needed for in-person collaboration.

Skills

Client-facing sales

Outbound sales

Salesforce

Excel/Sheets

AI fluency

Relationship management

Data-driven decisions

Tools

Salesforce

Google Sheets

Microsoft Excel

Job description

DoorDash is seeking a Merchant Success Manager to support and grow our SMB restaurant partners. You will manage ~75 merchants, build long‑term relationships, and guide owners on visibility, listings, promotions, and product adoption.

You’ll meet weekly and quarterly KPIs, deliver QBRs, reduce churn, and collaborate with internal teams to pitch the right products. The role blends sales, account management, and portfolio strategy with flexible remote and in‑office time and travel as needed.