Strategic Partner Manager — SMB Growth (Remote)

DoorDash, Inc.; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave in 


medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash, Inc. is seeking a Strategic Partner Manager II to own and expand relationships with SMB restaurant partners. You will guide strategic conversations about growth, operations, and scaling with DoorDash, while proactively adapting plans as opportunities arise.

You will champion merchant health, drive measurable retention, and collaborate with cross-functional teams to implement growth initiatives and optimize performance.

Qualifications

• Experience in account management, customer success, or post-sales roles with increasing scope.
• Strong executive presence with the ability to influence and present to executives.
• Deep understanding of the restaurant/hospitality industry and merchant economics.

Responsibilities

• Own and grow relationships with a portfolio of SMB restaurant partners.
• Lead advanced merchant strategy and drive long-term growth and retention.
• Operate autonomously and adapt account plans as conditions change.
• Identify and mitigate risks early to protect merchant health.
• Drive expansion by recommending and selling DoorDash products.
• Collaborate cross-functionally with Product, Operations, Sales, and more.
• Surface merchant insights to inform product and GTM strategies.
• Mentor and elevate fellow Partner Managers.

Skills

Account management

Executive presence

Data analysis

Restaurant industry knowledge

Cross-functional collaboration

Strategic thinking

Merchant growth

Risk management

Tools

Salesforce

Outreach

Tableau

Sigma

Job description

DoorDash, Inc. is seeking a Strategic Partner Manager II to own and expand relationships with SMB restaurant partners. You will guide strategic conversations about growth, operations, and scaling with DoorDash, while proactively adapting plans as opportunities arise.

You will champion merchant health, drive measurable retention, and collaborate with cross-functional teams to implement growth initiatives and optimize performance.