Remote Merchant Ops Specialist — Equity & Integrations

Thanx; Florida; Remote; USD 30,000 - 34,000; Full time

Job summary

Thanx is a remote-friendly environment serving restaurants across multiple states. You will configure merchant setups for loyalty, app, and online ordering, link to POS and delivery partners, and diagnose escalations with clear evidence.

The role emphasizes data-driven analysis, AI-assisted troubleshooting, and continuous automation in a lean, fast-moving team. As you grow, you’ll own core configurations and integrations, with responsibilities expanding toward end-to-end ownership of a specific

Qualifications

• Experience in a technical support or operations role diagnosing issues across multiple systems.

Responsibilities

• Configure merchant setups and integrations with POS, ordering, and delivery partners.
• Take escalations from Support and Customer Success and provide clear bug reports.
• Investigate issues by verifying data across systems before updating merchants.
• Write actionable updates for merchants and teammates.
• At 6 months, own core configuration and ship automation.
• At 12 months, own end-to-end area such as an integration.

Skills

SQL

Data analysis

Problem solving

Tools

Claude/ChatGPT

Job description

Thanx is a remote-friendly environment serving restaurants across multiple states. You will configure merchant setups for loyalty, app, and online ordering, link to POS and delivery partners, and diagnose escalations with clear evidence.

The role emphasizes data-driven analysis, AI-assisted troubleshooting, and continuous automation in a lean, fast-moving team. As you grow, you’ll own core configurations and integrations, with responsibilities expanding toward end-to-end ownership of a specific