Remote Merchant Onboarding & Operations Specialist

Jobgether SRL; United States; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Fully remote position in the United_St

Salary range: $48,000–$72,000

Job summary

Jobgether SRL is seeking a Merchant Operations Specialist based in the United States. This role supports onboarding and the ongoing experience of merchants, partners, and internal sales teams.

You will manage new account intake, activation workflows, pricing requests, escalations, and support inquiries across merchant and ACH processing services, combining customer service with operational coordination in a fast-paced payments environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least 2 years in merchant customer service or payment processing, preferably supporting B2B customers.
• Strong understanding of merchant services, payment processing, or ACH operations.
• Consistent commitment to honesty, integrity, accountability, and high service standards.
• Excellent attention to detail, with the ability to review processes and identify opportunities to improve efficiency.

Responsibilities

• Manage intake for new product and merchant account requests from internal sales teams and external partners, ensuring software, pricing, and request information are complete and accurate.
• Facilitate onboarding and training for new partners, helping establish strong relationships and effective working processes.
• Review and coordinate pricing quotes with sales teams and customers, ensuring requests are handled accurately and efficiently.
• Communicate underwriting and risk considerations to sales teams when supporting new merchants and partner accounts.
• Develop and maintain strong knowledge of payment applications, products, and features to provide effective support and guidance.
• Manage escalated questions and issues from internal sales teams, investigating concerns and coordinating timely resolutions.
• Deliver a proactive, high-touch experience for high-value customers while maintaining a strong focus on service quality.
• Collaborate with sales and cross-functional teams to identify, investigate, and resolve escalated customer issues with urgency.
• Monitor activation and onboarding activities to help maintain departmental service-level agreements and efficiently bring new business online.
• Maintain and improve knowledge-base content, identifying necessary updates and communicating changes to relevant team members.
• Investigate root causes of sales-support issues and recommend solutions that improve processes, efficiency, and customer outcomes.
• Assist with developing, documenting, and refining operational procedures and workflows.

Skills

Merchant services knowledge

Payment processing

ACH operations

Customer service

Project coordination

Education

Bachelor's degree or equivalent

Job description

Jobgether SRL is seeking a Merchant Operations Specialist based in the United States. This role supports onboarding and the ongoing experience of merchants, partners, and internal sales teams.

You will manage new account intake, activation workflows, pricing requests, escalations, and support inquiries across merchant and ACH processing services, combining customer service with operational coordination in a fast-paced payments environment.