Global Merchant Operations & Growth Manager

PayPal; Scottsdale (AZ); Hybrid; USD 125,000 - 185,000; Full time

Job summary

PayPal in Scottsdale, AZ is seeking a Merchant Operations Manager to oversee day-to-day merchant relationships, assist Account Managers, and coordinate onboarding with cross-functional teams. You will drive customer satisfaction and contribute to revenue retention and growth.

The role involves collaboration with Onboarding, Solutions Architecture, and Engineering to ensure smooth integrations, and requires a focus on customer health and usage metrics in a hybrid work environment.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive net new business prospecting and support Account Manager’s prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Education

Bachelor’s degree

Job description

PayPal in Scottsdale, AZ is seeking a Merchant Operations Manager to oversee day-to-day merchant relationships, assist Account Managers, and coordinate onboarding with cross-functional teams. You will drive customer satisfaction and contribute to revenue retention and growth.

The role involves collaboration with Onboarding, Solutions Architecture, and Engineering to ensure smooth integrations, and requires a focus on customer health and usage metrics in a hybrid work environment.