Remote Mental Health Support Specialist

Placements24; Willows (CA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Placements24 is seeking a Mental Health Support Worker to join its fully remote team, delivering compassionate, non-clinical support to clients wherever they are reachable. You will use digital tools to connect, provide guidance, and help clients build coping skills for everyday challenges.

This role emphasizes empathy, resilience, and strong communication, with a focus on accessibility and ethical practice in a remote setting.

Qualifications

• Diploma or Certificate in Mental Health Support, Counselling, Social Work, Psychology, or related field.
• Minimum 2 years of direct mental health support experience.
• Strong verbal and written communication with empathy and active listening.
• Proficient with digital platforms (Zoom, Teams, secure chat).

Responsibilities

• Provide remote emotional support, crisis intervention, and non-clinical counseling via phone, video, and chat.
• Help clients develop coping strategies and self-management skills.
• Conduct initial needs assessments and guide to appropriate resources.
• Maintain confidential client records in line with privacy regulations.
• Collaborate with the support team and contribute to case discussions.
• Develop and share resources on mental well-being and coping skills.
• Monitor progress and follow up with clients.
• Uphold ethical standards in remote mental health support.
• Identify opportunities to improve service delivery in a virtual setting.
• Engage in ongoing learning to stay current with remote mental health practices.

Skills

Empathy

Active listening

Verbal communication

Written communication

Time management

Independent work

Digital tools

Privacy & ethics

Education

Diploma/Certificate in Mental Health Support or related field

Tools

Zoom

Microsoft Teams

Secure chat apps

Job description

Placements24 is seeking a Mental Health Support Worker to join its fully remote team, delivering compassionate, non-clinical support to clients wherever they are reachable. You will use digital tools to connect, provide guidance, and help clients build coping skills for everyday challenges.

This role emphasizes empathy, resilience, and strong communication, with a focus on accessibility and ethical practice in a remote setting.