Mental Health Support Worker - Remote Specialist

Placements24; Willows (CA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Placements24 is seeking a Mental Health Support Worker to join its fully remote team, delivering compassionate, non-clinical support to clients wherever they are reachable. You will use digital tools to connect, provide guidance, and help clients build coping skills for everyday challenges.

This role emphasizes empathy, resilience, and strong communication, with a focus on accessibility and ethical practice in a remote setting.

Qualifications

• Diploma or Certificate in Mental Health Support, Counselling, Social Work, Psychology, or related field.
• Minimum 2 years of direct mental health support experience.
• Strong verbal and written communication with empathy and active listening.
• Proficient with digital platforms (Zoom, Teams, secure chat).

Responsibilities

• Provide remote emotional support, crisis intervention, and non-clinical counseling via phone, video, and chat.
• Help clients develop coping strategies and self-management skills.
• Conduct initial needs assessments and guide to appropriate resources.
• Maintain confidential client records in line with privacy regulations.
• Collaborate with the support team and contribute to case discussions.
• Develop and share resources on mental well-being and coping skills.
• Monitor progress and follow up with clients.
• Uphold ethical standards in remote mental health support.
• Identify opportunities to improve service delivery in a virtual setting.
• Engage in ongoing learning to stay current with remote mental health practices.

Skills

Empathy

Active listening

Verbal communication

Written communication

Time management

Independent work

Digital tools

Privacy & ethics

Education

Diploma/Certificate in Mental Health Support or related field

Tools

Zoom

Microsoft Teams

Secure chat apps

Job description

About the Role

Our client is pioneering a new approach to mental health support and is seeking a dedicated Mental Health Support Worker to join their fully remote team, serving clients across Welkom, Free State, and beyond. This role is central to providing accessible, compassionate, and effective mental health support to individuals experiencing various psychological challenges. You will leverage digital communication tools to connect with clients, offer guidance, facilitate coping strategies, and provide a crucial lifeline of support. This is an ideal opportunity for a skilled professional who thrives in a remote work environment and is passionate about making mental healthcare more accessible. The position demands empathy, resilience, and strong digital communication skills.

Key Responsibilities

• Provide remote emotional support, crisis intervention, and non-clinical counseling to individuals via phone, video calls, and secure messaging platforms.
• Assist clients in developing coping mechanisms and self-management strategies for mental health conditions.
• Conduct initial needs assessments and guide clients towards appropriate resources, including external clinical services when necessary.
• Maintain accurate and confidential client records, ensuring adherence to data privacy regulations.
• Collaborate with the wider support team, sharing insights and contributing to case discussions.
• Develop and share resources related to mental well-being, stress management, and coping skills.
• Monitor client progress and engagement, providing consistent follow-up and encouragement.
• Uphold ethical standards and best practices in remote mental health support.
• Proactively identify opportunities to improve service delivery and client experience in a virtual setting.
• Engage in continuous learning and professional development to stay current with mental health support techniques and digital communication tools.

Requirements

• Diploma or Certificate in Mental Health Support, Counselling, Social Work, Psychology, or a closely related field.
• Minimum of 2 years of experience providing direct support to individuals with mental health concerns.
• Demonstrated understanding of common mental health conditions and therapeutic support principles.
• Exceptional verbal and written communication skills, with a strong capacity for empathy and active listening.
• Proficiency in using various digital communication platforms (e.g., Zoom, Microsoft Teams, secure chat applications).
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
• Strong organizational skills and meticulous attention to detail in record-keeping.
• A reliable internet connection and a dedicated, private workspace.
• Commitment to confidentiality and ethical practice.
• Passion for improving mental health accessibility through digital means for individuals in areas like Welkom, Free State.

Benefits

This role offers the significant advantage of being fully remote, providing flexibility and work-life balance. Our client provides a competitive salary and a supportive virtual team environment. You will have access to ongoing training in remote support techniques and mental health best practices. The opportunity to be at the forefront of digital mental health services and to make a profound difference in the lives of clients seeking support is a key benefit. Our client invests in their team's professional development and well-being, offering a rewarding career path in a growing field.