Mental Health Support Officer

Placements24; United States; Remote; USD 15,000 - 25,000; Full time

Benefits offered by this job

Fully remote work arrangement

Medical aid

Provident fund

Job summary

Placements24 is recruiting a Mental Health Support Officer for a fully remote position. The role delivers remote counseling, assessments, and resource navigation to clients across locations, with a focus on empathy, ethics, and client confidentiality.

You will work in a distributed team, providing psycho-social support and developing person-centered strategies from a home-based setup. A relevant degree and 3+ years of experience are required.

Qualifications

• A relevant degree or diploma in psychology or related field.
• Minimum of 3 years of experience in providing mental health support or counseling.
• Proficiency with digital communication tools for remote client interaction (video conferencing, secure chat).
• Good understanding of common mental health conditions and therapeutic interventions.
• Excellent active listening, communication, and interpersonal skills.
• Ability to work independently, manage time, and maintain professional boundaries remotely.
• Commitment to ethical practice and client confidentiality.
• Access to reliable internet and a private workspace.

Responsibilities

• Provide remote counseling and psycho-social support to individuals with mental health difficulties.
• Conduct initial assessments to understand clients' needs and develop support plans.
• Guide clients in accessing and utilizing mental health resources, including therapy and support groups.
• Develop and deliver psycho-educational content via virtual platforms.
• Maintain confidential and accurate client records in line with privacy guidelines.
• Collaborate with healthcare professionals and community services for holistic care.
• Respond to client needs via phone, video conferencing, and secure messaging.
• Monitor progress and adjust support strategies as needed.
• Participate in online team meetings, case reviews, and professional development.
• Contribute to development and improvement of remote service delivery models.

Skills

Active listening

Communication skills

Interpersonal skills

Education

Bachelor's degree in Psychology / Social Work / Counselling

Tools

Video conferencing software

Secure messaging platforms

Job description

About the Role

Our client is a forward-thinking organization dedicated to enhancing mental well-being, and we are seeking an exceptional Mental Health Support Officer to join our fully remote team. This position is crucial for providing accessible mental health support services to individuals and communities. Operating from a remote-first perspective, you will leverage technology to deliver counseling, support, and resource navigation to clients across various locations. The role demands a high degree of empathy, professionalism, and the ability to connect with individuals experiencing a range of mental health challenges. You will be instrumental in creating a supportive and understanding virtual environment, empowering clients to seek help and manage their conditions effectively. This is an exciting opportunity for a qualified professional to contribute significantly to mental health accessibility from a flexible, home-based setup. Your expertise will be vital in developing and delivering effective, person-centered support strategies. We are committed to fostering a supportive team environment, even in a distributed setting.

Key Responsibilities

• Provide remote counseling and psycho-social support to individuals experiencing mental health difficulties.
• Conduct initial assessments to understand clients' mental health needs and develop appropriate support plans.
• Guide clients in accessing and utilizing mental health resources, including therapy, medication management, and support groups.
• Develop and deliver psycho-educational content and resources through virtual platforms.
• Maintain confidential and accurate client records, adhering to all privacy and ethical guidelines.
• Collaborate with other healthcare professionals and community support services to ensure holistic client care.
• Respond to client needs via phone, video conferencing, and secure messaging platforms.
• Monitor client progress and adjust support strategies as required.
• Participate in regular team meetings, case reviews, and professional development sessions conducted online.
• Contribute to the development and improvement of remote mental health service delivery models.

Requirements

• A relevant degree or diploma in Psychology, Social Work, Counselling, or a related mental health field.
• Minimum of 3 years of experience in providing mental health support or counseling.
• Proficiency in using digital communication tools for remote client interaction (e.g., video conferencing, secure chat platforms).
• Strong understanding of common mental health conditions and therapeutic interventions.
• Excellent active listening, communication, and interpersonal skills.
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
• Commitment to ethical practice and client confidentiality.
• Access to a reliable internet connection and a dedicated, private workspace.
• Experience in crisis intervention is an asset.
• Professional registration with a relevant South African body is preferred.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement offering significant flexibility.
• Comprehensive benefits package including medical aid and provident fund.
• Opportunities for ongoing training and professional development in mental health.
• A supportive and collaborative virtual team environment.
• The chance to significantly impact individuals' lives by improving mental health accessibility.