Remote Member Support Specialist

Remote Jobs; Davenport (IA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for our members, clients, or customers. This remote role handles calls, texts, emails, and case work with a focus on accurate documentation and a positive experience.

Responsibilities include resolving routine inquiries at first contact, escalating complex issues, and collaborating with internal teams while meeting quality and productivity standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Communication

Active listening

Interpersonal skills

Attention to detail

Multitasking

Time management

Empathy

Professionalism

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Job description

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for our members, clients, or customers. This remote role handles calls, texts, emails, and case work with a focus on accurate documentation and a positive experience.

Responsibilities include resolving routine inquiries at first contact, escalating complex issues, and collaborating with internal teams while meeting quality and productivity standards in a fast-paced environment.