Remote Member Support Specialist — Customer Care Pro

Remote Jobs; Henderson (NV); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Full-time

Benefits after 60 days

Remote-friendly

Job summary

Five Star Solutions is hiring a Member Support Specialist for a remote US-based role. You will handle calls, texts, and emails, manage customer cases, and ensure accurate documentation to deliver a positive customer experience.

The ideal candidate has strong communication, active listening, and multitasking skills, with at least 1 year of customer service experience. Training is provided, and benefits begin after 60 days of employment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service

Communication

Active listening

Multitasking

Detail-oriented

Teamwork

Phone support

Data entry

Independence

Problem solving

Education

High school diploma

Tools

CRM systems

Case management software

Microsoft Office

Job description

Five Star Solutions is hiring a Member Support Specialist for a remote US-based role. You will handle calls, texts, and emails, manage customer cases, and ensure accurate documentation to deliver a positive customer experience.

The ideal candidate has strong communication, active listening, and multitasking skills, with at least 1 year of customer service experience. Training is provided, and benefits begin after 60 days of employment.