Remote Member Care Specialist

Remote Jobs; Charlotte (NC); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Remote work

Paid training

Benefits after 60 days

Job summary

Five Star Solutions is hiring a Member Support Specialist remotely for US-based candidates. You will handle inbound/outbound calls, texts, and emails, create and manage customer cases, and ensure accurate documentation while delivering a positive experience.

This full-time role offers 40 hours weekly, paid training, and benefits eligibility after 60 days. Candidates should have a high school diploma and at least one year in customer service, with strong communication, attention to detail, and

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Customer service

Communication skills

Active listening

Interpersonal skills

Attention to detail

Multitasking

Organizational skills

Independent worker

Team collaboration

CRM systems

Data entry

Education

High school diploma or equivalent

Job description

Five Star Solutions is hiring a Member Support Specialist remotely for US-based candidates. You will handle inbound/outbound calls, texts, and emails, create and manage customer cases, and ensure accurate documentation while delivering a positive experience.

This full-time role offers 40 hours weekly, paid training, and benefits eligibility after 60 days. Candidates should have a high school diploma and at least one year in customer service, with strong communication, attention to detail, and