Remote Member Support Specialist — First-Contact Champion

Remote Jobs; Gulfport (MS); Remote; USD 16,000 - 23,000; Full time

Job summary

Remote Jobs is hiring for a Member Support Specialist to be the first contact for members and customers. The role handles calls, texts, emails, and case management, ensuring accurate documentation and a positive experience.

The ideal candidate communicates well, pays attention to detail, and can multitask in a fast-paced remote environment. Starting pay is $14 per hour with a $1 night/weekend differential; shifts 8:00am–7:00pm CST, M-F. Training is 1–2 weeks, full-time benefits after 60 days.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Communication skills

Active listening

Interpersonal skills

Empathy

Detail oriented

Multitasking

Time management

Independent worker

CRM systems

Data entry

Education

High school diploma

Tools

CRM systems

Case management

Job description

Remote Jobs is hiring for a Member Support Specialist to be the first contact for members and customers. The role handles calls, texts, emails, and case management, ensuring accurate documentation and a positive experience.

The ideal candidate communicates well, pays attention to detail, and can multitask in a fast-paced remote environment. Starting pay is $14 per hour with a $1 night/weekend differential; shifts 8:00am–7:00pm CST, M-F. Training is 1–2 weeks, full-time benefits after 60 days.