Remote Member Success & Support Specialist

Vibe Credit Union; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Vibe Credit Union is seeking a Connection Center Specialist to assist members across phone, email, chat, text, and video. You will provide timely information, resolve issues, and refer members to services that fit their goals.

You will handle transactions, loan inquiries, debit/credit card issues, and onboarding while protecting accounts from fraud and ensuring secure online banking experiences.

Qualifications

• Excellent verbal and written communication skills.
• ,

Responsibilities

• Engage with members across phone, email, chat, text, and video.
• Provide timely, accurate information and resolve issues.

Skills

Communication

Organizational skills

Multitasking

Tech-savvy problem-solving

Education

High school diploma or equivalent

Tools

None

Job description

Vibe Credit Union is seeking a Connection Center Specialist to assist members across phone, email, chat, text, and video. You will provide timely information, resolve issues, and refer members to services that fit their goals.

You will handle transactions, loan inquiries, debit/credit card issues, and onboarding while protecting accounts from fraud and ensuring secure online banking experiences.