Member Experience Specialist - Accounts & Lending

Vibe Credit Union; Farmington Hills (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Vibe Credit Union in Farmington Hills, MI is seeking a Member Services Specialist II to greet members, open accounts, renew CDs, and guide them to the right financial solutions.

You will build relationships, process loans, cross-sell products, and ensure compliance with BSA/AML and other regulatory requirements, while contributing to a collaborative, inclusive workplace focused on member success.

Qualifications

• High school diploma or equivalent.
• Customer or member service experience preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Open accounts and maintain accounts with confidence.
• Cross-sell products and communicate benefits to members.
• Process, underwrite, and disburse loan requests while ensuring compliance.
• Respond to member inquiries and provide effective solutions.
• Prepare routine reports and written correspondence.
• Support tellers and adapt to branch scheduling needs.
• Follow BSA, AML, CIP and CDD regulatory requirements.

Skills

Customer service

Multitasking

Communication

Sales oriented

Education

High school diploma or equivalent

Job description

Vibe Credit Union in Farmington Hills, MI is seeking a Member Services Specialist II to greet members, open accounts, renew CDs, and guide them to the right financial solutions.

You will build relationships, process loans, cross-sell products, and ensure compliance with BSA/AML and other regulatory requirements, while contributing to a collaborative, inclusive workplace focused on member success.