Member Service Specialist II

Vibe Credit Union; Farmington Hills (MI); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Vibe Credit Union in Farmington Hills, MI is seeking a Member Services Specialist II to greet members, open accounts, renew CDs, and guide them to the right financial solutions.

You will build relationships, process loans, cross-sell products, and ensure compliance with BSA/AML and other regulatory requirements, while contributing to a collaborative, inclusive workplace focused on member success.

Competenze

• High school diploma or equivalent.
• Customer or member service experience preferred.
• Strong communication and multitasking abilities.

Mansioni

• Open accounts and maintain accounts with confidence.
• Cross-sell products and communicate benefits to members.
• Process, underwrite, and disburse loan requests while ensuring compliance.
• Respond to member inquiries and provide effective solutions.
• Prepare routine reports and written correspondence.
• Support tellers and adapt to branch scheduling needs.
• Follow BSA, AML, CIP and CDD regulatory requirements.

Conoscenze

Customer service

Multitasking

Communication

Sales oriented

Formazione

High school diploma or equivalent

Descrizione del lavoro

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believein fostering an environment of inclusivity where every team member has the chance to growprofessionally. Guided by our core values – be inclusive, educate, embrace change, and seekopportunities - we are dedicated to making a positive impact in the lives of our members andcommunities. As we continue to grow and expand our team, we are seeking passionateindividuals who share our vision and are eager to join us in our journey.

Your Role: Member Services Specialist II

As a Member Services Specialist II , you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all establishedsales and service goalsset by the credit union.

What You'll Do:

• Be the Expert:Open accounts, renew CDs, and handle account maintenance with confidence.
• Build Relationships:Communicate the benefits of Vibe products and actively cross-sell services that help members succeed.
• Support Lending:Process, underwrite, and disburse loan requests while ensuring compliance.
• Solve Problems:Respond to member inquiries and provide effective solutions.
• Stay Organized:Complete daily, monthly, and quarterly reports accurately.
• Be Flexible:Adapt to branch scheduling needs and assist with teller transactions when needed.
• Ensure Compliance:Follow BSA, AML, CIP, and CDD regulations every day.
• Go Above & Beyond:Provide notary and signature guarantee services and assist with special assignments.
• Meet all established sales and service goals.

What We're Looking For:

• Education:High school diploma or equivalent.
• Experience:Customer or member service experience preferred.
• Skills:Strong communication, multitasking ability, and a professional attitude.
• Sales Savvy:Comfortable recommending products and meeting performance goals.

Skills & Abilities:

• Strong customer service and consultative sales skills
• Ability to multitask and manage competing priorities effectively
• Clear, professional, and positive communication style
• Strong attention to detail and accuracy
• Ability to prepare routine reports and written correspondence
• Team‑oriented mindset with a willingness to support others

Why You’ll Love It Here:

• You’ll play a meaningful role in helping members navigate important financial decisions.
• You’ll have opportunities to grow your expertise in lending, service, and relationship‑building.
• You’ll work in a supportive, inclusive environment that values collaboration and development.
• You’ll be part of a mission‑driven organization focused on elevating community and creating opportunity every day.

Physical Requirements

The physical demands described represent those required to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.