Remote Member Success Advocate

PeopleOne Health, Inc.; Florida; Hybrid; USD 42,000 - 65,000; Full time

Job summary

PeopleOne Health, Inc. is seeking a Patient (Member) Success Specialist to guide new and existing members through enrollment and engagement, ensuring they feel valued and supported throughout their healthcare journey.

This remote role focuses on proactive outreach, clear communication, and navigating exclusive member benefits to drive satisfaction and retention across the organization.

Qualifications

• Fluency in English required; bilingual Spanish or Creole preferred.
• Excellent verbal and written communication.
• Strong problem-solving abilities with proactive member support.
• Ability to collaborate across teams to enhance the member experience.

Responsibilities

• Onboard and enroll new members with warmth and clarity.
• Proactive outreach via phone, text, and email.
• Build trust through empathetic communication with members.
• Help members understand benefits and schedule care with providers.
• Advocate for members and resolve issues with internal teams.
• Collect and relay member feedback for service improvements.

Skills

Fluent English

Bilingual Spanish/Creole

Exceptional communication

Problem-solving

Education

High school diploma

Associate degree

Bachelor's degree

Tools

eCW

Zendesk

Job description

PeopleOne Health, Inc. is seeking a Patient (Member) Success Specialist to guide new and existing members through enrollment and engagement, ensuring they feel valued and supported throughout their healthcare journey.

This remote role focuses on proactive outreach, clear communication, and navigating exclusive member benefits to drive satisfaction and retention across the organization.