Remote Member Advocate & Care Navigator

Jobgether SRL

United States

Remote

USD 55.000 - 75.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Healthcare coverage

Retirement savings with company match

Generous PTO and parental leave

Remote work setup

Professional development

Zusammenfassung

Jobgether is seeking a remote Member Advocate to support individuals navigating healthcare benefits and services. You will manage cases from initial contact to resolution with precise documentation, coordinate appointments with providers and internal teams, and escalate complex issues as needed.

The role emphasizes US-based remote work, reliable internet, and opportunities for professional development, with comprehensive benefits, PTO, and parental leave offered by the company.

Qualifikationen

At least 2 years of remote call center experience in healthcare or related customer support.
Must be based in the United States and have reliable internet.
Comprehensive healthcare coverage and retirement savings with company match.
Generous paid time off and paid parental leave.
Remote work setup and professional development opportunities.

Aufgaben

Serve as a member advocate helping individuals navigate healthcare benefits and services.
Manage member cases from initial contact through resolution with accurate documentation.
Coordinate appointments and services while communicating with providers and internal teams.
Escalate complex or clinical issues according to established procedures.

Kenntnisse

Remote call center experience

Communication

Problem-solving

Time management

Jobbeschreibung