Remote Member Services Specialist - Telehealth & Scheduling

Recuro Health; College Station (TX); Remote; USD 42,000 - 60,000; Full time

Job summary

Recuro Health is seeking a Member Services Coordinator to be the front line for patients, members and providers, supporting scheduling and coordination of virtual care services. The role interacts primarily by phone, with text and email as needed.

The position is fully remote in College Station, Texas, requiring weekend availability and strong English communication, with proficiency in Microsoft Office; CMA is a plus. Join a growing clinical operations team at Recuro Health.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of telehealth experience.
• Fluent in English.
• Weekend availability and flexible hours.
• Knowledge of basic medical terminology.
• Proficiency in Microsoft Office Suite, Excel preferred.

Responsibilities

• Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care).
• Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care.
• Collect and document member demographics, health history, and chief complaint.
• Monitor the status of virtual consultations to elevate member or provider issues and support tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach.
• Perform all tasks within Recuro Health policy and procedures.

Skills

Customer service

Telehealth experience

Fluent English

Microsoft Office

Excel

Education

High School Diploma

Some college (desired)

Certified Medical Assistant (CMA) (desired)

Tools

Microsoft Office

Job description

Recuro Health is seeking a Member Services Coordinator to be the front line for patients, members and providers, supporting scheduling and coordination of virtual care services. The role interacts primarily by phone, with text and email as needed.

The position is fully remote in College Station, Texas, requiring weekend availability and strong English communication, with proficiency in Microsoft Office; CMA is a plus. Join a growing clinical operations team at Recuro Health.