Remote Healthcare Call & Scheduling Specialist

AbsoluteCARE Medical Center & Pharmacy; United States; Remote; USD 26,000 - 32,000; Part time

Job summary

AbsoluteCARE Medical Center & Pharmacy seeks a Call Center Support Specialist to handle high-volume member interactions, schedule appointments, and manage back-office tasks across EHR systems. This role is remote and requires strong communication and organizational skills.

Reporting to the Call Center Supervisor, you will promote timely access to care, ensure accurate documentation, and support navigation across transportation, pharmacy, and care coordination in a dynamic, performance-driven

Qualifications

• High School Diploma or equivalent required.
• 1+ years in healthcare, community outreach, or similar role.
• 1+ years in call center or healthcare front office.
• Strong organizational/time management; comfortable with metrics and outreach targets.
• Empathy and cultural competence when working with diverse populations.
• Proficient with basic computer systems, including EHR/EMR.

Responsibilities

• Answer inbound/outbound calls within defined service levels.
• Schedule and reschedule appointments per policy and market workflows.
• Document information accurately in the EHR/EMR and other systems.
• Manage shared inboxes, queues, and worklists to ensure timely responses.
• Provide excellent customer service and aim for first-call resolution when possible.
• Escalate concerns per established protocols to protect member safety.

Skills

Organizational skills

Time management

Performance metrics

Empathy

Cultural competence

EHR/EMR proficiency

Education

High School Diploma or equivalent

Tools

EHR/EMR systems

Job description

AbsoluteCARE Medical Center & Pharmacy seeks a Call Center Support Specialist to handle high-volume member interactions, schedule appointments, and manage back-office tasks across EHR systems. This role is remote and requires strong communication and organizational skills.

Reporting to the Call Center Supervisor, you will promote timely access to care, ensure accurate documentation, and support navigation across transportation, pharmacy, and care coordination in a dynamic, performance-driven