Remote Member Services Specialist — Scheduling & Care (EST)

Bookmark Medical; Westwood (MA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Discounts

Company HSA

Dental & Vision

401(k) match

Life insurance

Vacation program

Job summary

Bookmark Medical in Westwood, MA is hiring a Member Services Representative to support patients through the care journey. You will answer calls, collect information, verify insurance, and schedule appointments within the primary care network.

This full-time role requires strong communication and the ability to work EST hours, with remote work options and occasional visits to corporate locations. You will collaborate with Practice staff and providers to ensure accurate EMR notes, coordinated

Qualifications

• Knowledge of health care and related products and terminology.
• Ability to communicate effectively in concise, clear language.
• Strong organizational and time management skills.
• Must work EST hours and be comfortable working remotely.

Responsibilities

• Answer patient calls in the Primary Care Call Center and collect information to process the call.
• Know each practice and provider's schedule and scheduling preferences.
• Coordinate with Practice staff and providers to ensure smooth patient care and communication.
• Enter timely and accurate notes in the EMR system.
• Explain after-care plans to patients.

Skills

Communication skills

Time management

Organizational skills

Remote work ability

Job description

Bookmark Medical in Westwood, MA is hiring a Member Services Representative to support patients through the care journey. You will answer calls, collect information, verify insurance, and schedule appointments within the primary care network.

This full-time role requires strong communication and the ability to work EST hours, with remote work options and occasional visits to corporate locations. You will collaborate with Practice staff and providers to ensure accurate EMR notes, coordinated