Remote Member Experience Specialist II

Wescom; Torrance, Northern (CA, KY); Hybrid; USD 35,000 - 49,000; Full time

Benefits offered by this job

Remote options

Hybrid work options

Educational programs

401(k) Plan with employer matching

Job summary

Wescom is looking for a member service professional in Torrance, CA to consult with members on credit union products and services. You will open memberships, process loans and share accounts, and guide members toward Wescom solutions while maintaining audit compliance.

Responsibilities include handling platforms and teller duties, promoting cross-sell opportunities, and assisting with home equity referrals. The role emphasizes exceptional service, accuracy, and secure handling of member data.

Qualifications

• High School graduate.
• Previous financial industry and customer service experience preferred.
• An employee will be required to follow any other job-related instructions and duties as requested by branch management.

Responsibilities

• Provide consultative member services and process transactions for members.
• Assist members with memberships, loan accounts and services.
• Promote Wescom products and refer to branch specialists when appropriate.
• Respond to member inquiries and safeguard member information.

Job description

Wescom is looking for a member service professional in Torrance, CA to consult with members on credit union products and services. You will open memberships, process loans and share accounts, and guide members toward Wescom solutions while maintaining audit compliance.

Responsibilities include handling platforms and teller duties, promoting cross-sell opportunities, and assisting with home equity referrals. The role emphasizes exceptional service, accuracy, and secure handling of member data.